English |
Deutsch
According to IDC, more than a third of all unsuccessful client deals could have been won, if the seller had been better informed and had acted more client-oriented - this happens despite the fact, that companies, according to Forrester Research, already invest on average US $135,000 in sales support per seller per year.
With the BizSphere Sales Enablement Solution these sales support investments can be optimized and most likely reduced.
Instead of presenting sales supporting information disconnected from each other across various intranet-sites and databases, BizSphere Sales Enablement integrates all important information within a context relevant for sales.
Thereby, existing CRM systems with a focus on the transactional management of the sales process are complemented with an integrated, sales-specific knowledge management process. To achieve a high level of integration and consistency, BizSphere Sales Enablement seamlessly integrates with existing Portals and Document Management systems.
Higher client satisfaction, more effective sellers and improved sales success rates are the anticipated result after the implementation of the BizSphere Sales Enablement Solution.
Situation: Information is spread over several databases and Document Management systems. The amount of information continues to rise and leads to increased productivity losses.
Solution: The BizSphere Platform allows you to integrate your enterprise content into a semantic ordinal framework and to make them interactively utilizable and expandable (web 2.0).
Benefit: Target group-specific and fast availability of knowledge as well as sustainable interaction and communication between employees.
Situation: Information workers can no longer control the different types and quantities of information that exist in the enterprise.
Solution: BizSphere Content Landscape and BizSphere InfoSpace facilitate the holistic planning and efficient execution of content production.
Benefit: Improvement of the enterprise-wide knowledge base and optimization of information costs.
Situation: Core messages are not communicated in a consistent and convincing way. Client-specific information needs to be collected from different sources.
Solution: BizSphere Content Nuggets store and manage information in a single media neutral repository. End-users can generate customized documents, always up-to-date and on-the-fly.
Benefit: Consistent and client-focused presentations.
Situation: Creating, publishing and maintaining information and resources often does not happen via a centralized interface but rather via multiple applications in multiple locations. This is time-consuming and, moreover, makes your content inventory unmanageable.
Solution: BizSphere Editors provide a holistic and intuitive platform that makes it easy for enterprise content workers to fulfill their information tasks centrally, easily and efficiently.
Benefit: Providing one centralized platform instead of multiple applications leverages time-savings and makes your content control- and manageable.
Situation: Decentrally maintained HR-databases complicate recruiting and the optimal deployment of resources. Important information from outside the HR-departments is not available.
Solution: With BizSphere Facet Browser and PragmaticMaps, the skills profiles of your employees can be presented and searched in a central location. Redundant descriptions of separate functions become standardized with the BizSphere Taxonomy Manager.
Benefit: Publicly available data can be accessed from external. For instance, clients can explicitly inform themselves about your company's sales and services structure. This improves the communication with the clients and increases client satisfaction.
Situation: One-dimensionally structured internal directories cannot sufficiently accommodate the complex functional relationships between employees. Complex organization charts are created decentrally and cannot be maintained sustainably.
Solution: BizSphere Dynamic OrgCharts enables you to generate multi-dimensional organization charts based on the BizSphere InfoSpace. Data is always up-to-date as every employee can actively participate in maintaining it.
Benefit: Relationships become transparent, subject-matter experts are easily identifiable. This saves time and costs.
Situation: The online shop of a PC-manufacturer shall be complemented with a "real world" 3D-shopping experience. Therefore, the users shall be able to configure the look and the clothing of their virtual avatar by using an easy and appealing user interface.
Solution: web.alive Avatar Picker makes the selection process simple, straightforward and efficient: clients configure their avatar in a graphically appealing environment.
Benefit: web.alive and the Avatar Picker are seamlessly integrated into the web presence. The idea lead to a true competitive advantage: more clients used the innovative service.
Situation: Telephone conferences are often inefficient, as some attendees are always distracted and concentrate on other tasks while on the phone.
Solution: A reduced and functional visualization facilitates all participants to see what everybody else is doing at the moment. Short and discrete face-to-face communication is possible at any time.
Benefit: The intelligent visualization of sound.alive creates 'reallife' and dynamic telephone conferences for more effective communication.
Situation: Communicating essential changes within an organization or introducing, for instance, new products and sales methods is time-consuming, expensive, and difficult to coordinate.
Solution: Learning games visualize news in a playful way- and employees allot time themselves. Good performances can be rewarded directly via a competitive component. Learning Games are designed for the integration with existing Content Management and CRM systems.
Benefit: The ludic communication ramps up the learning effect, employees faster adapt to the information and can benefit from that in their day-to-day work.
Situation: Purchase decisions for complex products or solutions can nowadays only be made based on a ROI calculation. Yet, developing such complex ROI scenarios and to understand them often is not easy.
Solution: BizSphere ROI Calculator solutions are visually appealing and enable your clients to simulate the effects of different factors on the ROI - live and interactive.
Benefit: Facilitation of purchase decisions and increased deal sizes.
Situation: Traditionally, every type of communication has its own medium, equipment, and records, and it is up to each individual to weave these strands of communication into complete conversations - a difficult and inefficient process.
Solution: ConvApp allows Outlook users to view and interact with all major types of communication: phone calls, IM chats, voice mails, and faxes. In addition, ConvApp threads the individual items into conversations by tracking follow-up communications as they occur. Users can easily review the entire history of communication around a subject and initiate additional interactions in any medium at the click of a button.
Benefit: Holistic communication streams facilitate a more efficient information exchange and save time.
