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Searching for content is one of the most time consuming tasks in an enterprise. Sales people wasting time on searching for content is a huge problem as it has direct impact on the balance sheet of a company.
The BizSphere Sales Web makes content retrieval easy and intuitive. Using visual navigation tools, multimedia content, a multidimensional browser as well as social web collaboration methods sales people get to the content they need more quickly.
| User group: | Sales |
|---|---|
| Key Features: | Unified Telephony & Instant Messaging Semantic Search Contextual help Syndication Engine |
Exploring the knowledge base of a company is often time consuming and tedious. Especially sales people should not waste their time searching for content - instead of visiting clients.
The BizSphere Sales Web makes discovering content easy. It does not matter if you start looking for content of a certain type, in a certain region or for a specific offering - you start the way you want to and can drill down to the content that you are interested in with just a few mouse clicks.
Visual tools like relationship maps, multidimensional tables or filters support the ease of navigation. You become more effective and can spend more time selling.
Reading long documents, reports or case studies is tedious and not very entertaining - and: it is time consuming.
To make knowledge mediation more attractive to sales people, the BizSphere Sales Web offers extensive multimedia capabilities. Podcasts, webcasts or any kind of video can be directly embedded using an integrated multimedia player.
Client case studies or campaigns, for example, can be presented visually appealing and with embedded videos as well. This makes content consumption for you entertaining and efficient.
Finding all resources of a certain type - for instance, case studies - across the entire enterprise is already a big challenge. Effectively filtering those resources by a variety of different categories is even more difficult.
The BizSphere Resource Browser is another important functionality of the BizSphere Sales Web.
Using the Multidimensional Resource Browser you can browse through all content resources offered on the Sales Web platform as flexibly as you want to.
For example, it is possible to display all resources of a certain resource type like 'client presentation' for one specific product line as well as for a specific sales cycle step.
Sharing knowledge across distributed teams throughout an enterprise quickly, easily and efficiently is anything but simple. Too often, employees are locked in communication and information silos, not supporting a sustainable knowledge exchange.
The BizSphere Sales Web offers a variety of Social Enterrpise (web 2.0) functionalities that are seamlessly embedded into the user experience.
You can rate and comment content to give direct feedback to the authors. You can also upload new content directly into the Sales Web front end to share with other sellers or marketing colleagues.
In addition to that, you can suggest new content categories, which supports the evolution of the content structures of the company.
A "My Homepage" functionality allows you to customize your personal Sales Web landing page that automatically displays all your favourite and new content.
Product portfolios become more and more complex. As companies move towards solution selling, sales people need to understand what products and services a solution consists of. Trying to communicate such relationships in solution briefs is tedious and ineffective. The BizSphere Relationship Map allows sellers to visually navigate the interconnected offering portfolio, making cross-selling opportunities easy and intuitive.
Besides the BizSphere Relationship Map, the BizSphere Mulitdimensional Table (MDT) offers another possibility to visually structure the offering portfolio of an enterprise. The MDT helps to define the core hierarchical structures like the product, services and solution portfolio as well as competitors or market trends.
Feedback to all content available on the BizSphere Sales Web is just a click away. The simple but effective star rating known from many websites gives sellers the possibility to give direct feedback to the content producers. The rating is enriched with a commenting functionality that allows sellers to make, for instance, concrete suggestions about content improvements.
Time is precious and sellers should not waste their time searching for new information across the enterprise knowledge base. Using their personal "My Homepage", sellers have a one-stop-shop for all relevant information updates right at their fingertips - no matter if the news have been generated by marketing or another sales colleague.
Within the BizSphere Sales Web you can communicate directly with any listed contact. By just clicking an icon, you can start instant messaging sessions, a phone call or send an email to the person you want to contact - all integrated with the existing communication infrastructure of the company.
Searching on regular intranet pages is usually not very effective. The fact that key search terms appear in almost every document, lets the number of search results increase ridiculously. Semantic Search in BizSphere does not only search the content of a document - instead it mainly focuses on the meta information to come up with more specific search results.
Help functionalities very often are not very helpful. By the time the help repository has been searched, you probably have forgotten what you were seeking help for. To avoid this, help information is contextually embedded into the BizSphere Sales Web front end. Whenever there is help information available, a question mark icon appears and offers you the specific help you require at just one mouse click.
The BizSphere Newsletter Engine offers RSS and personal newsletter functionalities. You can subscribe to the specific content areas or types you are interested in and will get an update as soon as new content is available - either as a newsletter in your inbox, displayed on your BizSphere "My Homepage" or in your RSS reader.
